Small Business Owners are my Heroes

This week’s blog comes from Putting Your Why to Work, a blog dedicated to sharing entrepreneur success stories and features our own Daniel Murphy, CEO and Founder of The Growth Coach.  Putting your Why to Work is maintained by Jim and Kathy Roman, owners of Business Owners Institute, which helps business owners build successful companies.  You can learn more about them at their website,  Putting Your Why to Work.

Small Business Owners are my Heroes

Small business owners don’t see their names in flashing lights, nor do they have thousands of fans following them around just hoping to get a glimpse.  They are rarely talked about on the daily news nor is the media anxiously awaiting their next move in hopes to be the first to broadcast it. Their lives don’t consist of limo rides to meetings or quick trips to Paris for dinner, rather they spend countless hours behind a desk or at the store and dinners are often sacrificed. This is the life of a small business owner. The everyday hero who courageously perseveres through the battlefields of the unknown in an effort to make not just a better product or service but a better life for so many people…to make a real difference in their community!

In a time where futures are uncertain and communities have been broken, the need for more small business owners and their leadership in the community is more important now than ever. We had the pleasure of meeting one man that has taken this on as his personal mission, stating that, “other than my parents, small business owners have always been my true heroes. They have a spirit, aura, confidence and passion that is unmistakable and magnetic. They are different because they are courageous enough to pursue their dreams. They were willing to ‘bet on themselves’ and ‘go all in’ for their cause, mission and compelling WHY.” This man is Daniel Murphy, CEO and Founder of The Growth Coach®, a national business and sales coaching franchise based in Cincinnati, Ohio.

The Growth Coach is a business coaching franchise system with a big and bold mission: To improve North America one community at a time by helping the business owners in those communities (and their teams) achieve greater success and balance by helping them to discover how to work less, make more and enjoy richer lives,” states Murphy. “When you help an owner and business improve, all of the employees and their families are better off, so are the suppliers, customers, and the entire community…the positive ripple effect of what we do is immense”, Murphy added.

But that powerful mission and WHY took years to develop.  Murphy’s passion for helping small business owners really started to come to life when he was working for a large CPA firm in Cincinnati, OH. While he had spent four years studying in college for the CPA profession, he never felt fulfilled and like he was making a real difference as he conducted audits, prepared taxes, or did consulting projects. “He began to interview the business owners he served and discovered that small business owners had real issues and challenges not being met. They felt overworked, overwhelmed, exhausted and like prisoners to their business,” states Murphy. He knew things had to change. He discovered a huge NEED not being addressed in the small business marketplace. His WHY and purpose started to crystalize. Dan had real clarity for once…he knew exactly where he wanted to go.  So her set off on a journey that would change the lives of small business owners while making an authentic impact in the community.

So In 1992 with a fire in his gut and a genuine desire to make an authentic impact in his community, Dan started coaching small business owners with a strategic-focusing process he developed over the prior years. The Growth Coach® is now the established leader in business and sales coaching, operating franchises in over 140 markets, serving several thousand new clients each year, and starting to expand internationally.

Dan contributes his success to staying focused on his BIG WHY, to improve every community in North America by improving every small business owner and their business, because it resonates with everyone. As Simon Sinek,author of Start With WHY, “People don’t buy what you do, they buy WHY you do it.”

An example of how staying focused on your BIG WHY can change lives is a story that Murphy recounts when a Cincinnati auto repair client wanted to adopt a little girl from Columbia. That country’s adoption law states that the adopting parents must live in that country for at least seven weeks in a row to be evaluated and to prove their commitment. This client didn’t feel like his business could survive without him, so his dreams were put on hold. It wasn’t until he went through The Growth Coach’s coaching program that he was able to put the systems and processes in place to free him up from the daily grind and operations.  He was able to put his business on ‘auto pilot’ so it could run independently of him which allowed him to take that seven-week journey to successfully adopt his new, beautiful baby girl.

Here is some WHY advice from Murphy for small business owners.

Discover and know your WHY.  Focus more on your WHY and less on what and how.  Motivation, passion, innovation, inspiration and purpose come out of your WHY. Go back to the beginning, the inception of the business. WHY did you launch or buy this business in the first place?  WHY did you want to make a difference?  WHY did it fuel your passion and purpose early on?  WHY did it stir your soul?  What did it feel like in the beginning?  What was the calling?  Again, focus less on what you do and how you do it…focus on WHY you do it.  After all, that is what employees and customers want to know…that is what stirs their emotions and soul…their loyalty…their trust…their purchases.  Know that your WHY is your life preserver; it’s what gets you through the tough and turbulent times.  Your WHY and your VISION are your greatest assets.

Face the truth of where you are now, professionally and personally, and don’t be afraid to ask for help. Stop hiding your head in the bushes and take ownership of your current situation…the good, bad and ugly.  Only by taking 100% responsibility and dealing in the truth can you advance. Asking for help is not a sign of weakness but a sign of strength and confidence. Only after you know where you are now can you take positive steps forward to a more successful and fulfilling future.

Get comfortable with being uncomfortable…you only grow and stretch when you get out of your comfort zone. Be more courageous. And courage isn’t the absence of fear, it’s moving forward in spite of you being afraid.  Action cures all fears.

Create your own definition of success and never look at setbacks as failures. Failure is simply valuable feedback, nothing more. It should not sting you.  It is simply trying to give you wisdom and new strategies.  Always ask, what is this setback trying to tell me? The universe and marketplace are trying to tell you what adjustments you need to make to get you closer on track, to your goals, and to your WHY.

Get leverage into your business.  Ask yourself, “How can I serve more clients in more cities, provide more value, and make a bigger difference with my purpose and passion?” Once Dan asked himself this question over and over again and left the security of his comfort zone, the answer to that question was given and the people, resources and proper path were revealed to him…to expand Growth Coach nationally through a franchise model.

You must schedule time to get away from the chaos, complexity and confusion of your business. Get away from the everyday noise and distractions. So often as small business owners we by default become ‘Chief Everything Officers’ and become buried in the details of our business, feeling overworked, overwhelmed and feel like a prisoner to the business. What used to be fun has now become a source of great frustration. Stop being busy being busy and give yourself the gift of quiet time, reflection, and planning.  Focus your time and energy on your WHY.

One last piece of advice: Be very aware of the movie looping in your head, those self limiting beliefs that can stop you in your tracks. What movie are you watching, horror stories and worst case scenarios or a daring fun adventure where you are the hero?

To read full article with Dan Murphy click here.

P.S. The Growth Coach is actively seeking high-caliber franchise candidates and Area Developers to join their franchise system in order to fulfill their mission and Murphy’s compelling WHY…helping small business owners and entrepreneurs to have MORE life, success, freedom and fulfillment…to help them more fully achieve their purpose, passion and WHY.  If interested in becoming a franchise owner, go to www.TheGrowthCoach.com

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Power Desks

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Michael Neuendorff

For this week’s blog, the Growth Coach is proud to welcome guest blogger and Growth Coach client, Christina Stovall of Stovall Organizing. Christina works with Mike Neuendorff, our franchise owner in San Mateo, California. Christina is a Professional Organizing Consultant who believes your business can be its best by using professional organizing techniques along with expert business strategies.

To learn more about Mike please visit www.buildandbalance.com or to learn more about Stovall Organizing please visit www.stovallorganizing.com.

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Three Tips to Avoiding Distractions and Staying Focused

It’s challenging to avoid distractions when we need to be focusing on a specific task. We are bombarded with opportunities to derail our focus…the ubiquitous messages on our phones, the lure of the Web, or what’s going on in the next office. Even when we manage to keep those monsters at bay, we find ourselves fiddling around doing tasks that could and should be delegated to someone else. A distraction is anything that takes you away, physically or mentally, from addressing the important issues and priorities your business demands. Focusing on your priorities is necessary for success. Here are three suggestions for avoiding distractions and staying focused:

1. Work on the RIGHT things!

Too many business owners and managers make the mistake of trying to do everything for everyone. There are certain areas you should focus on and address, such as providing leadership and strategic planning. Low-value tasks become clutter that eat up your valuable time and energy. What is your job description as an owner and CEO of your business? Stick to the priorities!

2. Don’t Spread Yourself Too Thin

As an entrepreneur, you should constantly be gathering and preparing great new ideas and plans for your business. It’s good to brainstorm and think about the future, but make sure you don’t get overwhelmed by starting more projects at one time than you can handle. Structure a schedule that’s manageable. When you try to do too much at once, you can end up by failing to finish anything at all.

3. Identify Your Most Important Tasks

Take some time to look at your business objectively. What are the most critical tasks that need to be dealt with today? Tomorrow? Make a list of the top three in order of their importance. Then, slow down and deal with each issue, one at a time. Don’t allow yourself to daydream, surf the net or do anything else but the first task until it’s complete. Congratulate yourself on your accomplishment! When you get in the habit of tackling your most important tasks regularly, you’ll find avoiding distractions easier and enjoy your success.

To achieve  better results for your business, constantly evaluate and reevaluate what you’re doing. Are you focusing on the right priorities? Are you spreading yourself too thin with too many new ideas and projects? Most importantly, are you tackling your most vital tasks each and every day? Thinking critically about what you’re doing, and why you’re doing it, is the first step to renewed focus.

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5 Ways to Stop Worrying and Start Living

When things are tough for your business, it’s hard not to focus on the negatives. When you’re feeling constantly afraid about the future, you’re letting fear control your life. Owning a business isn’t about fear, it’s about fun, wealth and freedom. It’s time you put away your negative attitudes and get some peace of mind in your perspective. Dale Carnegie, in his book “How to Stop Worrying and Start Living” provides several ways to do just that. Here are 5 tips to help you stop worrying and start living too.

  1. Live One Day at a Time.

Live every day to its fullest; carpe diem. Understand that you can’t change the past and work on everything one day at a time. Don’t let fears about the future hold you back. Seize every single day and it will greatly reduce your stress and mental load.

  1. Accept the Worst Possible Outcome.

There will always be things that are outside of your control. When you’re worried, it’s important to ask “What’s the worst that can happen?”, accept it, and move on. Prepare yourself for the worst and hope for the best. Attack your fears head-on by understanding the reality of the situation and the worst possible outcome. Once you’ve accepted the worst, you can proceed with significantly less worry and work on preparing for it or fixing it.

  1. Don’t Worry about the Vague

Often times you’ll find that a lot of your biggest fears are unfounded or blown out of proportion. Take time to understand what it is you’re afraid of and why. Is this a reasonable fear? What are some possible solutions? Stop focusing on vague worries. Quantify and qualify them before you become concerned.

  1. Focus on the Cause, not the Symptoms

If a doctor treats the symptoms of a disease and not the cause, the patient will never make a full recovery. Your business is your patient. If you don’t find the underlying cause behind the problems in your business, you’ll never be able to fix anything. Trying to fix a sales problem? What you probably have is a marketing problem. Look at the real issue, not just the other troubles it creates.

  1. Weigh the Odds

Most of what you worry about will never happen. When you worry about things that are never going to happen, you’re not just wasting time, you’re causing yourself unnecessary stress. Always consider the odds of what you’re worrying about. Is this fear likely to happen? How likely is it? Odds are, the majority of your fears won’t happen and if they do, will be significantly less devastating than you imagine.

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Recharge your Emotional Battery

Many business owners feel overworked and overwhelmed by the challenges they face every day. They forget the importance of balancing their professional life with their personal life and as a result usually end up with a bad case of the business owner blues. You need time apart from the daily grind of your business to chase those blues away and become passionate about your business again. It takes time to recharge a battery so take some time away to recharge your own emotional battery with a summer vacation.

Taking a vacation is a great way to reacquire the passion for your business. It gives you strategic time to relax and re-energize yourself. When you take time away from your business to spend time doing the things you love with the people you love, you’ll find you’ll be much happier in the long run. Owning a business should be about fun and independence. When you’re so tied down that you can’t take even a day for yourself, you’re headed for business owner burnout. Balancing your business life with your personal life is necessary to your own happiness.

Planning a vacation may seem like a major task but remember, it doesn’t have to be extravagant. Even a mini-retreat somewhere close to home can give you time to relax and come back to your business refreshed; ready to begin anew. You need to take time for yourself. You deserve it. If you don’t set aside even a little time to relax, you’ll eventually face real burnout.

Taking a vacation doesn’t have to take a lot of money or time. Everyone can afford to take a small mini-vacation. There are things you can do without leaving your home town that can still help you relax and recharge. Try reading a book you’ve had put aside, going to a local museum or just seeing a movie. It’s summer time, why not try planting a garden or going for a swim? This is a great time of year to go for a hike and experience nature right in your own area. Why not go for a walk in the woods or go to a local lake or river and do some fishing?  Do you have any hobbies you’ve been putting off? Use this time to rediscover them. Take a day and do what you really want to do.

You need and deserve a break from the hectic world of running a business. Recharge you mind, body and soul. Plan now to take a vacation, big or small, and avoid the business owner blues in the future.

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Saying Thank You – Five Tips for Appreciation Marketing

Everyone enjoys being reminded that they are valued. Want to truly delight your customers? Show them that you care. Appreciation marketing is the process of developing powerful relationships with your customers simply by showing your sincere appreciation. Unlike general marketing, appreciation marketing is personalized for each unique individual. It lets them know that they are truly valued. Saying “thank you” can mean all the difference between a one-time business transaction and a life-long customer.

Here are some helpful appreciation marketing tips,

  1. Send “Thank You” Cards

Every time someone does business with you, send them a card thanking them for their time. According to the Direct Mail Marketing Association, 97% of greeting cards that come through the mail are opened, making this method highly effective.

  1. Send Holiday Cards

Your customers will enjoy receiving cards on holidays and birthdays. This reminds them all year-long that you value their business.

  1. Give Special Deals to Repeat Customers

After you’ve done business with a customer several times, consider offering them a break on the cost. This lets them know you value their business enough to make them a special deal.

  1. Give Gifts to Your Most Important Customers

When a customer is particularly important or is responsible for a large amount of your profits, reward them with a gift card or a present during the holidays. This is a touching reminder that you truly care about their business.

  1. Hold an Event

Invite your past customers to an interactive event where you can thank them personally for their business. Think of some fun activities, like a trip to the zoo or a picnic, and start planning your event.

Appreciation marketing is an easy way to build long-term, powerful relationships with your customers. It is also a way for you to let your customers know you that you honestly appreciate and value them. Maya Angelou once said that, “people will forget what you say, and even forget what you do; but they will never forget how you make them feel.” Let your customers know how you feel and they will always remember you.

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The Benefits of Sales Coaching

Sales are the heart of your business. They’re what allow it to grow and prosper. Ensuring the success of your sales team is paramount to the continuing success of your business. Achieving real excellence in sales comes from the right mindset. Changing the mindset of your team so that they truly understand your customers is the key to greater sales and a better business. Your products and services will nearly sell themselves

Sales MasterySM is a unique year-long accountability program that provides a salesperson with the tools and experience needed to succeed. More than teaching professional skills, the program also helps your team grow personally; changing mindsets and balancing lives.

Click the video below to learn more about Sales coaching and how it can help your business.

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Why Should I Do Business With You – What’s Your U.S.P.?

Glenn Smith

Glenn Smith

For today’s Growth Coach blog, we are once again fortunate to have Glenn Smith as a guest blogger. Glenn Smith is a Growth Coach Franchise Owner from the Houston/Sugar Land Texas area and is a highly regarded business coach, prolific blogger, an accomplished marketer, and has recently been recognized as “The 2011 Coach of the Year” by The Growth Coach System.

You can learn more about Glenn, his credentials and his coaching services at www.TheGrowthCoachhHouston.com.

 

Sharpen Your Unique Selling Proposition

When you meet someone new at a networking or community event, and they ask you what you do, what do you say? Typically I hear “I’m a CPA” or “I’m a financial planner” or “I sell flowers” or “I’m in insurance.”  Get the picture? That’s about the most uninviting, non-engaging, boring way for you to position yourself! Isn’t there a better way?

Yes there is. It’s called a unique selling proposition or U.S.P.

A U.S.P. is a simple statement about the value you bring, what makes you distinctive or “unique” from your competitors, and one that is interesting enough to invite the other person into a conversation with you about what you do.  If I’m given the opportunity to tell someone what I do, and I answer “I’m a business coach,” – well, how boring is that? I have discovered that there are several ways I can answer which are much more interesting and engaging like:

“I help small business owners significantly improve the performance of their businesses.”

“I help business owners slow down, reflect, and map out the critical changes they need to make in order to take their businesses to the next level; then I hold them accountable to achieve the results they want.”

“I help business owners work smarter not harder, so they can make more money and work less.”

I’m not suggesting that these are the best U.S.P.’s, but they are a whole lot more interesting and engaging than me saying “I’m a business coach.” And they typically open the door to a conversation where I can learn more about the person I’m talking to and where I can pique their interest in what I do.

So how do I create my U.S.P.?

Take a short, strategic retreat, and ask yourself these questions:

  • What is the value I bring?
  • What is an obvious, compelling benefit (WOW)?
  • How am I significantly different from others?
  • How can I say this in an interesting way that causes others to want to know more?

It is worth the time to “craft” your U.S.P. This should be the springboard to your 30 or 60 second commercial. Try it out on others and watch their reaction. Ask for feedback. Tweak it until you’re happy with it, and then broadcast it everywhere – presentations, signatures, brochures, literature, website, voice mail, fax transmittals, invoices, news releases, packaging, everywhere!

I need for you to convince me (and convince me fast) to do business with you! A powerful, well-crafted U.S.P. can do just that!

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3 Tips for Developing Your Social Media

When trying to reach out to your customers online, remember why you’re using social media. Social media builds relationships. It’s not just an advertisement for your business. Here are some tips and tricks for creating and managing your business’s Facebook page.

Social Media gives you several unique opportunities.

 

  • It manages and strengthens ongoing relationships
  • Increases brand awareness
  • Can improve customer perception and trust

Establishing Guidelines

Since social media allows your customers to give feedback, both negative and positive, having a Facebook page is also free advice on how to improve your business. Although you never want to delete valid posts or hide opinions, you can set guidelines for your followers to abide by.  These rules should be simple community regulations such as “no foul language”. Remember not to start a fight if someone breaks a rule, just remove the post. If you chose to establish guidelines, every person on your page must see them and agree to follow them.

Planning Your Page

Develop a Calendar around big events in your business and promote them on your Facebook page. If you find something isn’t working, it is important to adjust and optimize as you go along. Listen to what your followers are saying about your page and make changes to make their experience better. Complaints are really just free advice.

Creating a Mass Trend

There are several different ways to get a trend going on your Facebook page. The more interactive your posts are, the better. Here are some different post topics in order of the response they receive from customers, from least to most.

  • Tips
  • Open-Ended Questions
  • Product Feature
  • Coupons or Deals

If you can’t offer coupons or deals, another great way to create a trend is by motivating people to do something offline. Ask your followers to post a picture of something related to your business, or wear a certain color shirt. The more you motivate one type of offline action, like taking a photo, the more you will motivation other offline action, like buying your products and services.

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Break the Chains of Business Imprisonment

Many business owners feel trapped in their own business. Their passion has left and been replaced by chains. What causes these feelings of bondage for business owners? Why do the cuffs keep getting tighter and tighter? Here are the five most common reasons business owners feel imprisoned by their business.

Technical Tendencies:
Many business owners are former technicians. They go from technician to entrepreneur without changing their actions. Skilled technicians and doers have a tendency to stay in their technical comfort zone. They continue performing the tasks of a technician not the tasks of a CEO. It’s not technical skill but leadership and strategic skill that allow a business to run smoothly.

Busyness:
Just because they’re doing something doesn’t mean they’re really accomplishing anything. Activity is not the same as accomplishment. Business owners often confuse busyness with business. Working harder will not yield results unless they start working smarter. Business owners start working more and expending more energy but with poor strategies all that hard work still leads to poor results.

Ineffective Leadership & Delegation:
Many business owners forgo leadership for doer-ship. They know how they want things to be done and as a result end up micro-managing and controlling everything. They are lone wolves, trusting no one but themselves. Instead of delegating tasks, they act like employees, not owners. They act like they have a job and not a business. Leadership skills allow owners to delegate and trust others which leads to more freedom and fewer headaches.

Inadequate or Missing Business Systems:
Business systems are essential to creating a business that runs efficiently. Many owners don’t know how to design a good system or re-engineer the one they already have. As a result, the policies and procedures that allow for a well-organized and smoothly running business are often not in place. This is what causes that feeling of being “out of control.”  Without developing and utilizing an effective business system, delegation and organization become incredibly difficult. These broken systems usually revolve around the owner, making them trapped in the owner-dependant business they have unintentionally created.

Growing Business Complexities:
As a business grows it inevitably becomes more complex and complicated. When the proper leadership skills and business systems are not present, these complexities can cause a great deal of anxiety. All businesses may experience some growing pains. The best solution for owners is to plan for growth and changing to accommodate the evolving nature of their business.

If you are feeling imprisoned by your business these five causes can hopefully give you an idea of how to begin unchaining yourself.  If you need help, out business coaching process can serve as a “get out of jail free card”. With proper coaching and support, you can gain greater leadership skill and build better systems. It’s possible to escape the prison of your business. All you have to do to start is be willing to change.

Ready to bust out of prison? If so, contact one of our business coaches today.

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